Privacy Policy

Last Updated: September 24, 2026

This Privacy Policy applies to Detail CRM (also written DetailCRM), the booking and customer messaging service operated by Knox Prestige Detailing LLC(together, “we,” “us,” or “our”). Detail CRM is the brand name under which Knox Prestige Detailing LLC operates its booking pages and its SMS messaging program; both names refer to the same business, and this is the single privacy policy that governs both.

It explains what information we collect, how we use it, and how we handle mobile phone numbers and SMS consent.

1. Information We Collect

When you book an appointment or contact us, we collect information you provide directly:

  • Your name
  • Your mobile phone number
  • Your email address
  • Your service address. As you type an address, the partial text you have entered is sent to a third-party address-lookup provider to offer matching suggestions. That lookup receives only the address text — never your name, email address, or phone number.
  • Vehicle details (year, make, model, and condition)
  • Appointment details, including the services requested and their scheduled date and time
  • Payment information, when a deposit or payment is required. Card details are processed by our payment provider; we do not store full card numbers.
  • Your SMS opt-in status and consent record, if you choose to receive text messages

2. How We Use Your Information

We use the information above to:

  • Schedule, confirm, and perform the detailing service you requested
  • Communicate with you about your appointment, including confirmations, reminders, and updates
  • Send invoices and process payments
  • Respond to your questions and customer service requests
  • Maintain records of your service history and your messaging preferences

3. SMS Messaging Program

If you provide your mobile phone number and opt in, Detail CRM, operated by Knox Prestige Detailing LLC, uses it to send you text messages about your service. We collect your mobile number and your consent record for this purpose, and we use them only to send the messages described here and to honor your opt-out requests.

Text messages may include:

  • Appointment confirmations
  • Appointment reminders
  • Scheduling and rescheduling communications
  • Service status updates and completion notifications
  • Invoice and payment notifications
  • Customer service replies
  • Promotional offers, only if you separately opt in to promotional messages

Message frequency varies based on your interactions with us and the services you request. A single appointment may result in several service-related messages, such as a booking confirmation, a reminder, a completion notice, and an invoice notification.

Msg & data rates may apply. Message and data rates may apply to any messages sent to you by us or from you to us. These charges are set by your mobile carrier and billed under your own wireless plan.

You may opt out at any time by replying STOP to any message. You may also reply END, CANCEL, UNSUBSCRIBE, or QUIT. Reply HELP for assistance. Consent to receive text messages is not a condition of purchasing any goods or services. See our Terms & Conditions for the full SMS program terms.

4. Mobile Information and Consent

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

In plain terms: we do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Mobile information and SMS consent data are never sold, rented, or released to any third party or affiliate for their own marketing or promotional use. The only parties that receive your mobile number are the service providers that deliver the messages on our behalf — such as our SMS delivery platform — and they may use it solely to transmit the message and for no other purpose.

5. How We Share Information

We do not sell your personal information. We disclose information only in these limited circumstances:

  • Service providers acting on our behalf, such as payment processing, message delivery, address lookup, and website hosting. They may use the information only to perform that service for us, and never for their own marketing or promotional purposes.
  • When required by law, such as to comply with a valid legal request, or to protect our rights, safety, or property.

The address-lookup provider named above receives only the address text you type, and is used solely to suggest a matching address while you are filling in a booking form. It never receives your mobile phone number or your SMS consent data.

No category of sharing described above includes sharing mobile information or SMS consent data for marketing or promotional purposes. As stated in Section 4, that never occurs.

6. Data Retention

We keep your information for as long as needed to provide our services, maintain your service history, and meet our legal and accounting obligations. If you opt out of text messages, we retain a record of that opt-out so we can continue to honor it.

7. Your Choices

You may opt out of text messages at any time by replying STOP. You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the details below. Requests are subject to any records we are required to keep by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us

Questions about this Privacy Policy, your information, or our SMS program can be sent to:
Detail CRM — Knox Prestige Detailing LLC
Email: support@detail-crm.com